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Exclusive Getaways Booking Terms and Conditions:
Please read these Terms and Conditions as they are important and describe what is expected of you, us, and the owner.
We strongly advise you to have a comprehensive travel insurance to assist any cancellation costs or damage from your stay in the property. If you choose not to, you accept responsibility for any loss you may obtain.
We are Exclusive Getaways – Anna Z Consulting AB (Organisation Number 559345-2831), Belevägen 8, 182 64 Djursholm, Sweden, and we act as agent for the owner who has approved us to deal with your booking on their behalf.
If you have any questions about these terms and conditions or have any comment or complaint about your booking, you can contact us at the above address, use our contact form or call us on + 46 (0) 73 746 19 40.
- DEFINITIONS
- THIS CONTRACT
- OWNERS OBLIGATIONS
- YOUR HOLIDAY AND WHAT IS PERMITTED
- RENT AND PAYMENT
- CAUTIONARY DEPOSIT
- YOUR RIGHTS TO CANCEL
- REFUNDS
- THE OWNER’S RIGHT TO CANCEL
- RESPONSIBILITY
- HOW WE USE YOUR PERSONAL INFORMATION
- GENERAL
1. DEFINITIONS
To be clear the following words will have the meanings given below:
‘Booking’ is the request to stay at the property once it has been confirmed by us.
‘Cautionary Deposit’ is the deposit paid by you to cover any damage to the property and facilities or loss of contents or keys.
‘Check-in time’ is the time and date when the property is made available to you.
‘Check-out time’ is the time and date when you should leave the property at the latest as set out in the booking.
‘Owner’ is the owner of the property whose details will be provided to you upon request.
‘Property’ is the accommodation decided in your booking.
‘Property Specific Terms’ are specific rules that may apply to a property provided to you.
- THIS CONTRACT
2.1 These are the terms and conditions that apply for this booking and the holiday that will be provided to you.
2.2 When you submit a contact form to us, we and the owner do not have to accept that booking.
2.3 We will provide you with written confirmation once we have accepted your booking on behalf of the owner. Upon acceptance, these terms and conditions become binding on us, you, and the owner. The booking is a contract between you and the owner and we act only as the owner’s agent.
2.4 Once we have confirmed your booking you are able to cancel according to clause 7 below. However, if you contact us, we may be able to extend or change the details of your booking, but this depends from property to property and should not be expected. We can therefore not guarantee that this will always be possible.
2.5 You are responsible for making sure the details you provide to us are correct and we are not held responsible for mistakes in information that may impact the booking in any way.
2.6 You agree to arrive at or after the check-in time (usually 3pm) for the booking unless we have reached an agreement stating otherwise.
2.7 The property will not be available at any time outside of the holiday and we may retain the cautionary deposit or implement another charge if you have not left the property at the check-out time.
2.8 The person making the booking must be over the age of 18.
2.9 You understand that, while we keep information, photographs and other material as up to date as possible, they are only illustrative and may change.
- OWNER’S OBLIGATIONS
3.1 Once a booking has been confirmed, the owner has agreed to provide the property to you for your holiday, subject to these terms and conditions.
3.2 The owner agrees to meet the standards required by us and if you think otherwise you should inform the owner and us.
- YOUR HOLIDAY AND WHAT IS PERMITTED
4.1 General
4.1.1 You agree to take proper care of the property and its contents during your holiday and if you fail to do so, deductions may be made from the cautionary deposit.
4.1.2 Each property states the maximum number of people who are permitted and you may not exceed that number. A change of guests during the stay may occur to the owner’s permission.
4.1.3 The property is only to be used for domestic and private use. If you wish to use the property for a commercial purpose, please contact us before your booking.
4.2 The Property may have specific terms which will be provided to you before making a booking. These must be complied with during your holiday.
4.3 Pets
Pets are only permitted if specified.
4.4 No smoking
Smoking is prohibited at all properties.
4.5 WiFi
Where WiFi is provided, we do not guarantee a minimum speed, unrestricted usage, or uninterrupted signal. We and the owner are not to be held responsible for failure in WiFi access.
- RENT AND PAYMENT
5.1 The rent of your holiday home as well as a cautionary deposit and any extra possible fees will be made clear to you before your booking is confirmed.
5.2 Dates for payment will be made clear following the request for booking and you must ensure that you make payments on time.
5.3 Payments are to be made by bank transfer. Please find below the payment details:
Swedish customers:
Bankgiro 5791-4046
Overseas customers:
Account name: Anna Z Consulting AB
Bank address: SEB, 106 40 Stockholm, Sweden
Bank account: 5374 10 702 54
Swift code (BIC) : ESSESESS
IBAN: SE 5250000000053741070254
5.4 Please mark the invoice with the specific invoice number so that we can easily match your payment with your booking. Kindly remit in full. We are not responsible for any bank or payment charges.
5.5 If you fail to pay any payments including the cautionary deposit or extra fees by the payment date communicated, we may charge you an amount plus an administration fee of 500 SEK. We may also cancel your holiday and use any amount paid to cover the costs created from breaching these terms and conditions.
5.6 You are not permitted to have access to the property in the case of overdue payments, clause 5.5 above will then be applied.
- CAUTIONARY DEPOSIT
6.1 You will be informed of the amount of the cautionary deposit to be paid at the time of booking.
6.2 The cautionary deposit must be paid one week before the check-in time.
6.3 Following your holiday, we will assess the property for any loss or damage. If none is discovered, we will refund the full cautionary deposit. Otherwise, if loss or damage is found you will be informed of the amount to be deducted from the cautionary deposit.
6.4 If the cost of repairing any damage or loss at the property exceeds the cautionary deposit, a further invoice will be sent to you to cover that cost.
6.5 If part or all of the cautionary deposit is kept to cover loss or damage, or a further charge is made under this clause 6 and you disagree, we will provide you with the owner’s contact details and you will be required to resolve the issue with them.
- YOUR RIGHTS TO CANCEL
7.1 Cancellations are to be made in writing and are only effective once a written response to your request has been made by us. Please see clause 8 for your right to refunds and clause 2.4 relating to changes.
7.2 When we confirm your cancellation in writing, details will be sent of what (if anything) needs to be paid by you and if we have made any deductions from you.
7.3 We strongly recommend that you make sure to cover your trip with holiday insurance and cancellation cover. Whilst we allow you to cancel your holiday, we cannot guarantee refunds for any part of the payments you have already made.
7.4 If for any reason you are not able to travel to the property, or do not arrive on the day of check-in without having previously agreed with us to do so, this will be treated as a cancellation under this clause 7.
- REFUNDS
8.1 If you cancel your booking 30 days or more prior to the check-in date, we will reimburse you 60 % of the prepaid rental amount.
8.2 If you cancel your booking between 29 and 9 days prior to the check-in date, we will reimburse 40 % of the prepaid rental amount.
8.3 If you cancel your booking 8 days or less prior to the check-in date, no reimbursement of the prepaid rental amount can be made.
- THE OWNER’S RIGHT TO CANCEL
9.1 Under special circumstances, the owner may have to cancel a booking prior to the check-in time due to an event outside their control (such as fire, flood, failure of utilities or legislation).
10. RESPONSIBILITIES
10.1 Neither we nor the owners hold responsibility for:
- death or personal injury during any part of your holiday.
- fraud or breaches of Swedish law.
10.2 If we or the owner fail to follow the directions set out in these terms and conditions, we and the owner are responsible for any loss or damage you suffer that comes as a direct consequence of our or the owner’s breach of the terms set out. Neither we or the owner are responsible for any loss or damage if it was not a direct consequence of our action. Loss or damage is a direct consequence if they were an obvious result of our or the owners’ breach.
10.3 Following clause 10.1, we and the owner are not responsible for any transport or alternative accommodation costs or for loss or damage to any of your items, belongings or vehicles.
10.4 In short, we shall not be liable for any loss or damage you suffer due to the breach of these terms, unless clause 10.2 determines otherwise.
- HOW WE USE YOUR PERSONAL INFORMATION
11.1 We keep a register of booked clients. This information is kept with the guidelines of the Swedish Personal Data Act which is overseen by Swedish Data Inspection. The information kept is simply used for internal purposes. If you wish to be removed from the register, a written request should be submitted.
11.2 Any marketing will only be provided if you have notified us that you wish to receive it.
- GENERAL
12.1 The terms and conditions set out can be enforced against you by the owner.
12.2 Except for you, us and the owner, no other person has the right to enforce the terms and conditions set out for any reason.
12.3 These terms shall be governed by and interpreted in accordance with Swedish law. The courts of Sweden shall have exclusive jurisdiction in the case of legal action brought towards Exclusive Getaways.
Exclusive Getaways Booking Terms and Conditions have been accepted once the invoice has been paid.
